Refund policy

We want you to be completely satisfied with your purchase. However, we do not accept returns or exchanges.For defective Items we will make partial refund.

Defective Items

If you receive a defective item, please contact us within 7 days of receipt for partial refund.We will return to you up to 30% of the work（depending on damage degree）

To initiate a partial refund for a defective item, please follow these steps:

1. Contact us by hello@sanktoys.com to attach the proof  that the work came broken.

Additional Information

• Items that have been used or damaged will not be accepted for return or exchange.
• We do not offer refunds for change of mind or incorrect purchases.
• Please note that shipping charges are non-refundable.

We understand that having no return or exchange policy for toy figures can seem unusual, so we'd like to explain the reasoning behind it. There are several key reasons why this policy might be in place:

Nature of the product:

• Limited edition or collectible figures: Many toy figures, especially limited edition or highly collectible ones, hold their value or even appreciate over time. Allowing returns and exchanges could create opportunities for people to buy a figure, open it and potentially damage it, then return it for a full refund, essentially "renting" the figure for free. This can be unfair to both the seller and other collectors who genuinely want to purchase the figure.
• Hygienic concerns: Once a figure is opened and removed from its packaging, especially if intended for children, it becomes difficult to guarantee its sanitary condition for resale. This is especially important for figures that come into contact with children's mouths or hands.
• Packaging integrity: Toy figure packaging is often part of the collectible value and experience. Once opened, the packaging loses much of its value and the figure may become less desirable to other buyers.

We appreciate your understanding.