Terms of service

Effective date: 5 September 2026

These Terms of Service govern your use of sanktoys.com and any purchase you make through the website.

The website and the SANKTOYS brand are operated by ART CATCHER LIMITED, a company incorporated in Hong Kong and trading as SANKTOYS. In these Terms, “SANKTOYS,” “we,” “us,” and “our” refer to ART CATCHER LIMITED trading as SANKTOYS.

By creating an account, submitting content, using an interactive feature, or placing an order through the website, you agree to the provisions of these Terms that apply to that activity.

By placing an order, you agree to these Terms and our Refund and Returns Policy. Our handling of personal information is described in our Privacy Policy. Where applicable law requires us to obtain your consent for a particular processing activity, that consent will be requested separately.

Nothing in these Terms excludes, restricts, or overrides any consumer right or remedy that cannot lawfully be waived or limited.

1. ABOUT US

SANKTOYS is the trading name of ART CATCHER LIMITED, a company incorporated in Hong Kong.

ART CATCHER LIMITED operates sanktoys.com and sells limited-edition figures, art collectibles, handmade or hand-finished products, and related merchandise through the website.

Registered Office:

Flat 03, 15/F, Carnival Commercial Building
18 Java Road
North Point
Hong Kong

Email: sanktoys@gmail.com

Customer Service Telephone: +86 180 2075 7626

2. ELIGIBILITY AND PRODUCT SAFETY

You must have the legal capacity to enter into a binding contract before placing an order. If you are under the age of legal majority in your place of residence, an order must be placed or approved by a parent or legal guardian.

Unless a product page expressly states otherwise, SANKTOYS products are marketed primarily as collectibles for persons aged 15 or over and are not designed or marketed for use by young children.

Some products may contain small parts, sharp points, magnets, fragile components, or other features that may present a risk if handled improperly. Before purchasing or using a product, please review the product description, age recommendation, safety warnings, and care instructions displayed on the relevant product page or packaging.

The regulatory classification, age recommendation, and safety requirements applicable to a particular product may vary by product and jurisdiction. An age recommendation or description of a product as a collectible does not replace any safety requirement imposed by applicable law.

3. ORDERS AND CONTRACT FORMATION

Placing an order constitutes an offer to purchase the selected products.

An automated acknowledgement only confirms that we have received your order and does not constitute acceptance unless it expressly states that the order has been accepted.

A contract is formed when we send you an Order Acceptance email expressly confirming that we have accepted your order. The same rule applies to standard, preorder, and made-to-order products.

Authorisation or collection of payment does not, by itself, constitute acceptance. If we do not accept an order after payment has been collected, we will promptly return the relevant amount to the original payment method.

We may refuse or cancel an order for legitimate reasons, including where:

• the product is unavailable;
• the price or product information contains a material error;
• payment cannot be authorised;
• the order appears fraudulent or unauthorised;
• the order exceeds an applicable purchase limit;
• the shipping destination is not supported;
• we reasonably believe that the order is intended for unauthorised resale; or
• accepting the order would violate applicable law.

Where reasonably possible, we will notify you if an order is refused or cancelled. If payment has already been collected for a cancelled order, we will return the relevant amount to the original payment method.

We may impose reasonable purchase limits to promote fair access to limited products, prevent fraud, or discourage unauthorised commercial resale.

4. PRICES AND PAYMENT

Prices are displayed in the currency shown on the website or at checkout.

The total amount payable, including any applicable shipping charges and taxes collected by us, will be displayed before you submit the order.

We take reasonable care to ensure that product descriptions, prices, discounts, and shipping charges are accurate. If we discover an obvious pricing or calculation error before accepting an order, we may contact you for instructions or cancel the affected order and refund any payment already received.

A price change will not affect an order that we have already accepted, except where a correction is required by law or where the original price was clearly and unmistakably erroneous.

You must provide current, complete, and accurate payment and billing information. Payments may be processed by third-party payment providers and may be subject to their security, verification, and fraud-prevention procedures.

5. PRODUCTS, IMAGES, AND AVAILABILITY

We make reasonable efforts to describe and display our products accurately. However, colours and fine details may appear differently depending on lighting, photography, screen settings, and the device used to view the website.

Some SANKTOYS products are handmade, hand-painted, hand-finished, or individually assembled. Minor differences in colour, texture, paint application, surface finish, pattern placement, dimensions, or assembly details may occur between individual pieces.

These natural variations do not necessarily constitute defects where they are consistent with the product description, product images, and the reasonable characteristics of handmade or individually finished collectibles.

Products are subject to availability. Limited-edition products may sell out without advance notice. Adding a product to a shopping cart does not reserve that product.

We may update product descriptions or discontinue products. Such changes will not alter the material characteristics of an order that we have already accepted without your agreement, except where required by law.

6. PREORDERS AND MADE-TO-ORDER PRODUCTS

A product page may identify an item as a preorder, made-to-order product, customised product, personalised product, or product with an estimated production or shipping period.

Production, release, and shipping dates displayed for these products are estimates unless we expressly state that a date is guaranteed. Delays may occur because of manufacturing, quality control, material availability, licensing approval, transportation, customs, or other circumstances outside our reasonable control.

If a material delay occurs, we will provide an update where reasonably practicable and will honour any cancellation, refund, or other remedy required by applicable law.

Cancellation of a preorder or made-to-order product is governed by our Refund and Returns Policy and applicable law.

A genuinely customised or personalised product may not be eligible for voluntary cancellation once production has begun. However, describing a product as limited edition, preorder, allocated, or made to order does not, by itself, remove any cancellation right available under applicable law.

7. SHIPPING, DELIVERY, AND IMPORT CHARGES

Available shipping methods, estimated delivery times, and applicable charges are displayed at checkout.

Delivery estimates are not guaranteed delivery dates unless we expressly state otherwise. Customs processing, carrier disruption, severe weather, public holidays, inaccurate delivery information, and other circumstances outside our reasonable control may cause delays.

You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you discover an error. We cannot guarantee that an address can be changed after an order has entered processing, production, packing, or shipment.

Unless checkout expressly states that duties and taxes are included, international orders may be subject to customs duties, import taxes, brokerage charges, clearance fees, or other charges imposed by the destination country. These charges are generally the customer’s responsibility.

Where required by applicable consumer law, the risk of loss or damage remains with us until the products are delivered to you or to a person designated by you. This may not apply where you independently appoint a carrier that was not offered by us.

Rules concerning refused, unclaimed, or undeliverable parcels are set out in our Refund and Returns Policy.

8. CANCELLATIONS, RETURNS, DAMAGED PRODUCTS, AND REFUNDS

Order cancellations, voluntary returns, damaged or defective products, incomplete or incorrect shipments, refused parcels, and refunds are governed by our Refund and Returns Policy:

https://sanktoys.com/policies/refund-policy

The Refund and Returns Policy forms part of these Terms.

Any partial-refund arrangement described in the Refund and Returns Policy is an optional commercial resolution that may be offered where the customer agrees to keep the affected product. It is not automatic and does not exclude any repair, replacement, rejection, refund, price reduction, or other remedy that must be provided under applicable law.

If these Terms or our Refund and Returns Policy conflict with a mandatory consumer-protection rule, the mandatory rule will apply.

9. CUSTOMER ACCOUNTS

You may be able to create a customer account for ordering or account-management purposes.

You are responsible for:

• providing accurate and current information;
• maintaining the confidentiality of your login credentials;
• taking reasonable steps to prevent unauthorised access; and
• notifying us promptly if you suspect that your account has been compromised.

We may restrict or suspend an account where we reasonably believe that it is being used fraudulently, unlawfully, or in serious violation of these Terms.

You remain responsible for activity conducted through your account to the extent permitted by applicable law.

10. INTELLECTUAL PROPERTY

The website and its contents—including product designs, characters, sculptures, figures, illustrations, artwork, photographs, videos, graphics, logos, trade names, trademarks, text, packaging designs, page layouts, and other creative materials—are owned by or licensed to ART CATCHER LIMITED and are protected by applicable intellectual-property laws.

We grant you a limited, personal, revocable, non-exclusive, and non-transferable right to access the website for private, non-commercial browsing and purchasing purposes.

Without prior written permission from the relevant rights holder, you must not:

• copy, reproduce, republish, distribute, sell, or commercially exploit website content;
• manufacture or commission replicas, counterfeits, derivative products, or substantially similar products based on our designs;
• remove or alter copyright, trademark, authenticity, or ownership notices;
• use our names, logos, artwork, characters, or product designs in advertising, merchandise, or other commercial materials;
• systematically download, scrape, extract, or compile website content;
• use website content to create or expand a commercial dataset; or
• use our artwork, product images, text, designs, or other protected content to train, fine-tune, test, or develop an artificial-intelligence or machine-learning system without prior written permission.

Purchasing a product does not transfer any copyright, trademark, design right, character right, reproduction right, or other intellectual-property right associated with that product.

For collaborations or licensed products, intellectual-property rights may belong to ART CATCHER LIMITED, the collaborating artist, another rights holder, or a combination of those parties. The relevant product page or accompanying materials may provide additional attribution.

11. REVIEWS AND CUSTOMER-SUBMITTED MATERIALS

If you submit a review, photograph, video, comment, suggestion, or other material, you retain any intellectual-property rights that you already hold in that material.

You grant ART CATCHER LIMITED a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, format, and share the submitted material for operating the website, providing customer support, promoting the relevant products, and marketing SANKTOYS.

This licence continues for as long as reasonably necessary for those purposes, subject to applicable law.

You confirm that:

• you have the right to submit the material;
• the material does not infringe another person’s rights;
• the material is not unlawful, defamatory, threatening, deceptive, or obscene;
• the material does not contain malware or harmful code;
• the material does not disclose another person’s personal information without lawful authority; and
• the material does not contain misleading or unauthorised commercial content.

We may remove customer-submitted material where we reasonably believe that it violates these Terms, applicable law, or another person’s rights.

12. ACCEPTABLE USE

You must not use the website:

• for unlawful, fraudulent, or deceptive activity;
• to infringe intellectual-property, privacy, or other legal rights;
• to introduce malware or harmful code;
• to interfere with the security or operation of the website;
• to obtain unauthorised access to an account, server, or system;
• to collect personal information without lawful authority;
• to impersonate another person or misrepresent your identity;
• to conduct automated purchasing that unfairly prevents other customers from accessing limited products;
• to circumvent purchase limits or other reasonable technical protections; or
• to engage in abusive, threatening, discriminatory, or harassing conduct.

We may take proportionate steps to protect the website, our customers, and our rights where misuse is detected.

13. THIRD-PARTY SERVICES, LINKS, AND PRIVACY

The website may use third-party services for hosting, payments, analytics, advertising, shipping, customer communication, or other operational purposes. It may also contain links to independently operated websites.

We remain responsible for our own obligations to you, but we do not control the independent content, availability, security, or practices of third-party websites and services.

Before using an external service or providing information directly to a third party, you should review that party’s applicable terms and privacy information.

Our collection, use, disclosure, and protection of personal information are explained in our Privacy Policy:

https://sanktoys.com/policies/privacy-policy

14. WEBSITE AVAILABILITY AND INFORMATION

We aim to keep the website available and its information accurate, but temporary interruptions may occur because of maintenance, security work, technical failures, or circumstances outside our reasonable control.

Product information, editorial content, and general website materials are provided for shopping and informational purposes. They should not be treated as professional, technical, medical, legal, or safety advice.

We may correct errors or update website information where reasonably necessary. We will not use this provision to make a material retrospective change to an order that we have already accepted unless the change is required by law or agreed with the customer.

15. LIABILITY

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• wilful misconduct or gross negligence, where applicable;
• defective-product liability that cannot legally be excluded; or
• breach of mandatory consumer rights.

Subject to those protections, ART CATCHER LIMITED is not responsible for a loss that:

• was not reasonably foreseeable when the contract was formed;
• was not caused by a breach by ART CATCHER LIMITED;
• resulted from inaccurate information supplied by the customer;
• resulted from misuse, unauthorised modification, improper storage, or failure to follow product instructions; or
• concerns a commercial or business loss arising from a purchase made primarily for personal use.

We will take reasonable steps to operate and secure the website, but we do not guarantee that access will always be continuous, uninterrupted, or error-free.

16. SUSPENSION AND TERMINATION

We may suspend or restrict access to the website or a customer account where reasonably necessary to address fraud, security concerns, unlawful conduct, a material breach of these Terms, or a risk to other customers or the website.

Suspension or termination of website access does not remove rights or obligations relating to an order already accepted, unless the order is separately cancelled in accordance with these Terms or applicable law.

17. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in our products, operations, technology, or legal obligations.

Updated Terms will apply only to orders placed on or after the effective date of the updated version.

An order that we accepted before that date will remain governed by the version of the Terms in effect when the order was accepted, unless a change is required by applicable law or is expressly agreed by both parties.

Where a change materially affects registered customers or an ongoing service, we will provide reasonable notice where required by law.

18. GOVERNING LAW AND DISPUTES

These Terms and any contract for the purchase of products from SANKTOYS are governed by the laws of the Hong Kong Special Administrative Region.

If you are a consumer, this choice of law does not deprive you of any mandatory protection available under the law of the country or region in which you habitually reside.

The courts of Hong Kong shall have non-exclusive jurisdiction over disputes arising from or relating to these Terms or a purchase from SANKTOYS. Consumers may also bring proceedings before any other court that has jurisdiction under applicable consumer-protection law.

If you have a complaint, please contact us first so that we have a reasonable opportunity to investigate and resolve the matter.

19. GENERAL PROVISIONS

If a provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply. The affected provision will be interpreted or limited only to the extent necessary to make it lawful and enforceable.

These Terms, our Refund and Returns Policy, the applicable order confirmation, and any product-specific description or terms presented to you before purchase together form the agreement governing the relevant purchase.

Our Privacy Policy is a separate notice explaining how we handle personal information and does not form part of the sales contract unless applicable law expressly provides otherwise.

Section headings are provided for convenience and do not change the meaning of the provisions.

20. CONTACT US

For questions about these Terms, an order, a product, or a complaint, please contact:

ART CATCHER LIMITED
Trading as SANKTOYS

Email:
sanktoys@gmail.com

Registered Office:
Flat 03, 15/F, Carnival Commercial Building
18 Java Road
North Point
Hong Kong

Customer Service Telephone:
+86 180 2075 7626

When contacting us about an order, please include your order number and sufficient information for us to investigate the matter.

Please do not send returns to our Registered Office unless we have confirmed the return arrangements in writing. The approved return address may be different from our Registered Office.